“Customer satisfaction 10 out of 10”
“Just to let you know that the pies did arrive in time and the massive dose on antibiotics my Aunt was able to nibble on the Mince Pies – she says they were the best ever, so I have ordered some more”
“Just to say a massive thank you for getting the goodies to me in time for the big day, especially as I ordered after the deadline. You have made a differance to my son’s Christmas. I’ll be back for more, and will recommend your website to others.”
“Thank you so much for your quick turn around. I can drink an ale on Christmas day, you have made my month. Merry Christmas you lovely people. Xxx”
“So happy I’ve found your company, really will be recommending you and using you again! ”
“Since being diagnosed with Coliac Disease some years I have been searching for Gluten free beers, there not many in the Supermarkets and those that stock usually only have one, possibly two on the shelves, but they are not always available.
So it was a great relief to find ‘TheGluten Free Shop’. I have received my first mixed pack of 12 beers, I am familiar with three of them, but not the rest.
I was impressed with the speed of delivery and even more impressed with the contents. I have tried four of the 12 and liked them all. I am keeping notes so as to remind me of what each one tastes like and to make it easier to reorder in the future.
I have passed on your details to other Coeliacs in the hope that they will also enjoy your range of GF Beers.
Thanks for being in business”
“I will be using your shop on as regular basis in the future. Keep up the good work.Recently found your site and placed my first order, very impressed with the customer service and delighted to now have 12 different gluten free beers to sample over the festive period. The only trouble will be in deciding which ones to choose! Both the Schnitzer Brau and Estrella Damn are particularly impressive. Well done, keep up the good work.”
“I have just received my hamper and just wanted to let you know I am delighted with it . Thanks again”
“Many thanks for your message and then for delivering our Christmas treat so promptly”
“Just a very quick Thank You as my order was delivered just now, 3 pm Tuesday … and only ordered Monday afternoon. Just in time to settle down to watch the football! Excellent processing, so Thanks”
“Just like to say thank you,very impressed with the service,placed an order with you on the 4th oct. and received it next day.”
From us – “Thank you for your order. Just to let you know that our despatch department managed to get your order within 1 box so we have refunded to your card the additional £9.47 delivery cost. Hope it helps a little – we make no profit on delivery and charge it to our customers at cost. Hope you find a beer/lager you enjoy. Sandra” Just a quick email to say how impressed I am that I have my four bottles of salad dressing the day after finding it through Google. Thank you so much :).
“I ordered a starter beer pack from you for a Christmas gift and i would like to say many thanks. It was beautifully wrapped and my husband loved it. Great value for money too. Will be back for more.I received my order on Wednesday, and am pleased to say it was all in one piece. I am very happy with the service your company provided. The
beer is a gift for my friend who has to stick to a gluten free diet, so I am hoping she enjoys it. I will certainly recommend your company if she is looking for more.”
“Thank you for the prompt service”
“I was afraid I was going to have to let you know that a bag of scones with sultanas mix had broken and some had spilled out. But when I read the invoice, I had ordered, and paid for, only one, so not to worry since the other bag is intact and I expect to be able to bake a batch from the broken bag too. Thank you for your generosity.
NOTE HERE NOT EVERYBODY GETS 2 for 1”
“Very impressed by speedy service & customer care – thank you & Happy Christmas.”
“Good morning, Thank you for your telephone message.I only ordered the beer as I am hosting a garden party on Saturday and was latterly aware of a coeliac guest. Thank you for all your help.”
“Received my order yesterday in good condition. Thank you for the quick delivery.”
“Well, thank you. You will definitely be getting more business from me! It is so nice to deal with a human being who obviously loves her job, has pride in it and cares about people, than it is dealing with some anonymous bod at the end of a computer who’s only there for the money! Ha Ha.”
“I was very impressed at 10.30 this morning when it arrived. Thank you for helping me with this present, only the rest of the family to shop for now! ”
“I will be telling people how helpful you were and hopefully passing more business your way. Thanks again”
Q. If I can ask a favour, if it would be possible – can the Cranberry sauce be substituted with anything else
A. Yes….. Either the spicy ginger cookies or a couple of the brownies – both sound superb. Once again thanks for your input – been a real pleasure!
“My partner and I run our own business so I know it’s important to give customers a personal touch nowadays. Here’s my testimony:
The customer service from www.gluten-freeshop.co.uk was outstanding. They went out of their way to accommodate my order and were extremely friendly and helpful. The service was very quick and their products are excellent value for money. I would highly recommend to anyone.”
US! “Just seen you have paid a delivery charge on your Ambar order. We can get the stuffing mix in the same box, so I will refund the delivery charge to your account”……….THE CUSTOMER – “Thanks for spotting that – I hadn’t! That’s excellent service and I’m very grateful”
“Hi, I’ve received my delivery today, very impressed with the super service.
Will definitely use you again.”